Volume 9, Issue 3, September 2020, Page: 50-57
Patients’ Treatment Satisfaction: Experiences of HIV Patients in a Tertiary Hospital in Southwest Nigeria
Osho Patrick Olanrewaju, Department of Haematology & Blood transfusion, Faculty of Basic Clinical Sciences, University of Medical Sciences, Ondo-City, Nigeria
Adepoju Omoseni Oyindamola, Department of Business Administration, Federal University of Technology, Akure, Nigeria
Joseph Adejoke Ajidat, Department of Microbial Pathology, University of Medical Sciences, Ondo, Nigeria
Joseph Oluyemi, Department of Sociology and Anthropology, Nelson Mandela University, Port-Elizabeth, South Africa
Ojo Oladotun Ayotunde, Department of Physics, Biophysics and Medical Physics Unit, Osun State University, Osogbo, Nigeria
Ojo Matilda Adesuwa Osagie, Department of Haematology & Blood transfusion, Faculty of Basic Clinical Sciences, University of Medical Sciences, Ondo-City, Nigeria
Oni Oluwatosin Idowu, Department of Haematology/Virology, University of Medical Sciences Teaching Hospital, Akure, Nigeria
Received: May 22, 2020;       Accepted: Jun. 15, 2020;       Published: Jul. 17, 2020
DOI: 10.11648/j.sjcm.20200903.11      View  177      Downloads  66
Abstract
According to the World Health Organization, about 40 Million people are living with HIV/ AIDS, where two- third resides in the African region and about 2 Million of them are from Nigeria. Hence, this study assessed the satisfaction of patients with services provided in a tertiary hospital in southwest Nigeria. This is due to the fact that the satisfaction of patients is a measure used to evaluate the quality of health care delivery of a hospital and from health care services providers. It is a cross sectional study that employed purposive and convenience sampling methods using well-structured questionnaires to retrieve information from HIV/ AIDS patients. A total of 143 respondents participated fully and whose data were analyzed using Statistical Package for Social Science (SPSS version 20), where the level of patient’s satisfaction was measured. The patients’ satisfaction was based on Service Quality (SERVQUAL) framework. Result from the study revealed that the patients were currently satisfied with the services being offered them, at a grand mean of 4.46 and standard deviation of 0.52. Also, the respondents ranked responsiveness dimension of SERVQUAL framework first with an average mean of 4.53 and standard deviation of 0.47. They ranked Empathy dimension as the lowest dimension, with an average mean of 4.36 and standard deviation of 0.58. Thus, the study recommends that health workers should be trained by the government on how to convey affection while providing services to HIV/ AIDS patients.
Keywords
Patients Satisfaction, HIV, AIDS, and SERVQUAL
To cite this article
Osho Patrick Olanrewaju, Adepoju Omoseni Oyindamola, Joseph Adejoke Ajidat, Joseph Oluyemi, Ojo Oladotun Ayotunde, Ojo Matilda Adesuwa Osagie, Oni Oluwatosin Idowu, Patients’ Treatment Satisfaction: Experiences of HIV Patients in a Tertiary Hospital in Southwest Nigeria, Science Journal of Clinical Medicine. Vol. 9, No. 3, 2020, pp. 50-57. doi: 10.11648/j.sjcm.20200903.11
Copyright
Copyright © 2020 Authors retain the copyright of this article.
This article is an open access article distributed under the Creative Commons Attribution License (http://creativecommons.org/licenses/by/4.0/) which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
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